If consumers use those tools and pay attention to sizing, they can help cut down on retail’s growing climate footprint.
Other strategies include virtual dressing rooms and clearer fitting guides, which can help reduce clothing returns, as can high-quality photos and videos that reflect size and color accurately.
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Some retailers have shortened the return window, limited frequented returns or stopped offering free returns. Retailers are trying several other techniques to lower the return rate, waste and losses, which ultimately come back to consumers in the form of higher prices. You will see 1 min option, and if you click. As soon as you tap on that option, another chatbox with that contact will open. Tap on three dots in the top-right corner of the screen.
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Here is how to do it: Open the chat with the contact you want to start a secret chat with. The percentage of retailers charging to ship returns increased from 33% to 41% in 2022. Opening a secret chat on Viber is very simple. Other retailers followed suit to compete, with many seeing free returns as a way to keep shoppers coming back.īut that pendulum may be starting to swing back. That changed after Amazon began offering free returns and providing easy-to-use drop-off locations at UPS or Kohl’s stores. In the past, customers who wanted to return items by mail were often expected to do so on their own dime. By 2022, the estimated waste had nearly doubled to about 9.5 billion pounds. In 2019, about 5 billion pounds of waste from returns were sent to landfills, according to an estimate by the return technology platform Optoro. Often, returned products simply end up in landfills, sometimes overseas. Some are sold in bulk to discount stores. If the company can’t resell the shirt or refurbish the electric toothbrush economically, the outlook for these items is grim. When it is more expensive to restock or refurbish a product, it may be cheaper for the retailer to throw the item away. Sometimes, however, repairs cost more than the product can be resold for. Horacio Villalobos/Corbis via Getty Images Managing returns is more labor-intensive than fulfilling the original order, in part because it involves inspecting the item and then repackaging it. Refurbishing returned products helps to achieve a closed-loop supply chain where products are reused rather than disposed of as waste, making the process more sustainable than buying a new item. If the electric toothbrush can be repaired, the refurbished product is ready to be sold into the consumer market again – often at a lower price. It would be repackaged and loaded on a truck and possibly a plane to be sent to the manufacturer, leading to more carbon dioxide emissions. If the item is defective, like the electric toothbrush in our example, the warehouse worker might send it back to the manufacturer for fixing and refurbishing. Refurbishing, if repair costs less than the product Only about a quarter of online purchases are returned in person to the store. In-store returns can significantly cut warehouse and transportation costs, but driving to a brick-and-mortar store might not be convenient for the consumer. Retail warehouses tend to be vast buildings of conveyor belts and stacks of products and packaging materials.
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